Enquire Now

Frequently Asked Questions

Planning & Practical Information

The ideal time to visit Oman is during the cooler months from October to April. In this period, the weather is warm and pleasant for touring: think daytime temperatures around 25°C in Muscat, with cooler nights in the desert and mountains. The winter months (December–February) are peak season, offering sunny days and comfortable conditions across most of the country. This is perfect for sightseeing, hiking in wadis, and camping in the desert without extreme heat.

From May to September, Oman’s climate is very hot in the interior and along the northern coast – temperatures in Muscat and the desert can soar above 40–45°C, with high humidity in coastal areas. This summer period is considered off-season for most of Oman, except one special region: Dhofar (Salalah). Salalah experiences the Khareef monsoon from late June to early September, a unique season when cool mist and light rains turn the hills lush green. It’s a popular time for regional visitors to enjoy Salalah’s waterfalls and 25°C temperatures, even as the rest of Oman swelters. If you’re keen to see “green” Salalah, July and August are the peak of Khareef – but note that hotel availability in Salalah during this time can be very tight (book well in advance).

Outside of Khareef, Salalah’s weather from October to April is sunny and warm (around 30°C) – great for its beaches and historical sites. Meanwhile, mountain areas like Jebel Akhdar and Jebel Shams are cooler than the lowlands year-round due to elevation. In fact, Jebel Akhdar can be 15°C cooler than Muscat in summer, offering a respite from the heat. Nights in the highlands and deserts can get chilly in winter (even down to 5°C), so a light jacket is handy.

In summary, for most travellers the winter and spring months (Oct–Apr) offer the best overall climate in Oman. If you must travel in the height of summer, focus on Salalah or be prepared for heat management: schedule outdoor activities for early mornings and late afternoons, take midday breaks in the shade or AC, stay hydrated, and wear sun protection. We can adjust itineraries for summer travel with extra rest and cooling-off stops as needed.

Most travellers do need a visa for Oman, but the good news is that Oman now offers visa-free entry for up to 14 days to citizens of over 100 countries (including the UK, EU, USA, Canada, Australia, and many others). This visa-free stay is for tourism only and cannot be extended. If you plan to stay longer than 14 days or your nationality isn’t on the visa-exempt list, you will need to apply for a tourist visa. The easiest way is to use the official eVisa system online before you travel. Tourist eVisas are typically issued for a 30-day stay (with a fee) and are usually approved quickly.

For eligible nationals, visas on arrival are also available at airports and most land border posts. However, we recommend arranging your visa in advance to save time. Your passport should be valid for at least 6 months beyond your arrival date. Border officials may also ask to see a return flight ticket, proof of accommodation (e.g. hotel booking), and travel insurance coverage for your stay.

Tip: If you’re a resident of a GCC country (e.g. UAE, Saudi Arabia) or hold a valid visa for certain Western countries, Oman may allow you a short visa-free entry even if your passport isn’t on the main exemption list. When in doubt, ask our specialists for guidance on your specific situation.

Israeli stamps: Oman does not deny entry to visitors with Israeli stamps or visas in their passports, so this is generally not an issue. (Israeli passport holders, however, cannot obtain tourist visas at present due to the lack of formal relations.)

Yes – travelling overland from the UAE to Oman is common and straightforward. There are several official border crossings (such as Hatta/Al-Wajajah near Dubai) where you can drive or take a transfer into Oman. If you’re driving a rental car, be sure to inform the rental company in advance; you will need a valid Oman insurance certificate for the vehicle. Most UAE rental agencies can provide a “Green Card” or Oman insurance letter for an extra fee. At the UAE exit border, there is a small departure fee (around 35 AED, usually per vehicle) which you pay before stamping out of the UAE.

On the Omani side, you will go through immigration and customs. If you already obtained an eVisa or qualify for visa-free entry, you can proceed with your passport stamp. Otherwise, for eligible nationalities, you can get a visa on arrival at the land border (similar cost and procedure as at the airport). Ensure you carry your passport (not just an ID) and have the car’s ownership or rental papers on hand for customs.

Driving route: Roads connecting the UAE and Oman are generally in good condition and well-marked. However, note that if you plan to visit the Musandam peninsula (the Omani exclave near Ras Al Khaimah), the visa process is similar but involves different border posts. Always check border opening times and any recent requirements before setting off. Our team can arrange seamless transfers or driver-guide service from Dubai or Abu Dhabi into Oman, taking care of the paperwork so you can relax.

Oman’s currency is the Omani Rial (OMR). It’s a strong currency (approximately 1 OMR = 2.5 USD or about 2 GBP). There are 1000 baisa in 1 Rial (you might see prices written as, say, “5.200” which means 5 Rials and 200 baisa). In practical terms, the notes you’ll use most often are 0.5 OMR (500 baisa), 1 OMR, 5 OMR, 10 OMR, etc. For small purchases, keep some 100 baisa and 200 baisa notes/coins handy (equivalent to 0.1 and 0.2 OMR).

Cash: It’s wise to have some cash in Rials for everyday transactions, especially outside big cities. You can exchange major currencies (USD, EUR, GBP) at banks or exchange bureaus easily; the airport in Muscat has 24-hour exchange counters. Rates are generally fair and there’s no huge difference between exchanging at home vs in Oman. ATMs are common in cities and large towns – they accept international debit/credit cards (Visa, MasterCard, etc.) for cash withdrawals in OMR. Muscat and Salalah have plenty of ATMs, and even smaller towns like Nizwa or Sohar have a few. However, if you’re going into rural areas (e.g. the desert, mountain villages, Masirah Island), there may be no ATMs there, so withdraw enough cash beforehand. Note that ATMs will dispense large notes (e.g. 20s or 50s OMR) – you might want to break those at the hotel or a shop for smaller denominations since a small cafe might not change a 50 OMR note.

Credit & debit cards: Credit cards are widely accepted in Oman’s mid-range and upscale establishments. All hotels, almost all sit-down restaurants in Muscat and major tourist areas, supermarkets, malls, and so on will take cards. Visa and MasterCard are universally accepted; American Express and Diners Club are hit-or-miss (some hotels take Amex, many shops do not). Make sure to enable international usage and have your PIN if required. Many places now have contactless payment as well – so Apple Pay or tapping your card will work at newer terminals. Where will you need cash? Likely in souks (traditional markets) when buying handicrafts or snacks, in small local eateries or street vendors, for taxi fares (taxis are usually cash only unless using a ride-hailing app), and for tipping. It’s a good habit to carry a mix of payment options.

Tipping: Oman does not have a strong tipping culture like the US, but tipping is appreciated for good service. In restaurants, if no service charge is added, about 10% of the bill as a tip is welcome for your waiter. In fine dining restaurants, similar or a bit more if service was excellent. Hotel staff such as porters or bellhops might be given around 1 OMR per bag as a courtesy, and housekeeping perhaps a couple of Rials left at the end of a multi-night stay. For guides and drivers on a tour (like with us), tipping is entirely at your discretion – as a rough guide, many people give around OMR 10 per day for a driver-guide if they were happy with the service. But again, it’s personal and not obligatory. Taxi drivers do not expect tips, but rounding up to the next Rial is common (or letting them keep small change).

Other payment methods: Mobile payments like Apple Pay or Google Pay are increasingly accepted at major retailers and franchises in Muscat (if your card is linked to your phone, you can try it). Oman also has local payment apps (like Omantel’s eFloos), but as a tourist you likely won’t use those. Traveller’s cheques are not recommended – very few places process them nowadays.

In summary, the Omani Rial is the only currency used for transactions in Oman, so you’ll need to convert some money to rials. Carry a combination of cash and cards for flexibility. Large expenses (hotel bills, fancy dinners, shopping in malls) you can put on a card, while small and remote transactions are best in cash. If you ever run short of cash in the desert or mountains, your guide can often help arrange payment coverage until you reach an ATM – but planning ahead is better.

Yes, Oman has a modern telecom network, and staying connected is quite easy in most areas. Here’s what you need to know:

Mobile coverage: Oman’s mobile operators are Omantel and Ooredoo (plus a newer one, Vodafone Oman). Coverage for calls and 4G data is generally very good in cities and towns, and along highways. In Muscat, you’ll have strong signal everywhere. Popular tourist routes (Muscat–Nizwa, Muscat–Sur, etc.) have coverage at least intermittently. Where does coverage drop? In some remote wadis deep in the mountains, parts of the Empty Quarter desert, and isolated coastal or desert stretches you might find your phone with no service. However, our guides all carry phones on both major networks to maximise coverage, and in extremely remote itineraries we can provide a satellite phone as backup. For most travellers, you’ll be pleasantly surprised that you can get a signal even on top of Jebel Shams or out on a coastal road. If you’re hiking away from the vehicle, it’s good to have at least one local phone with the group in case of emergency.

Data and SIM cards: Roaming with your home provider in Oman can be very expensive (check your plan; some carriers have decent roaming packages, many do not). A cost-effective option is to buy a local SIM card for your unlocked phone. At Muscat International Airport arrivals, both Omantel and Ooredoo have kiosks where they sell tourist SIM packages. For example, you can get a prepaid SIM with, say, 10 GB of data + local calling for around 10 OMR (the offers change, but they are good value). You just need to show your passport, and the staff will set it up in minutes. Alternatively, consider an eSIM if your phone supports it – you could purchase an Oman eSIM online before travel (from providers like Airalo, etc.), activate it upon landing, and have data instantly without swapping physical SIMs. This is very handy. With local data, you can use apps like Google Maps, WhatsApp, etc., freely during your trip.

Internet and Wi-Fi: All hotels and guesthouses we use will provide free Wi-Fi for guests. In high-end hotels, the Wi-Fi quality is usually very good (suitable for video calls, streaming, etc.). In some desert camps or mountain lodges, Wi-Fi might be limited to the common area or not super fast – but it’s often available at least for basic messaging. Many cafes and restaurants in Muscat and Salalah offer free Wi-Fi (ask for the password). So whenever you’re in civilisation, you’ll likely be covered. If internet is crucial for you 24/7 (say you need to do remote work or check emails constantly), definitely get a local SIM with data for on-the-go usage. For casual holiday use, hopping between hotel Wi-Fi and the occasional cafe hotspot might suffice.

International calls: Using a local SIM to call abroad can be pricey per minute. It’s better to use internet calling (Botim) when on Wi-Fi or data. If your family needs to reach you urgently, we can also provide your guide’s mobile as an emergency contact, since they’ll be with you.

Electricity and plugs: Oman uses the British-style three-pin plug (Type G), same as the UK. The voltage is 240V. If you’re coming from the UK, your plugs will fit without an adapter. If you’re coming from Europe (two-pin plugs) or North America, you will need an adapter for your chargers. It’s worth noting that many hotels have universal sockets or can lend adapters, but not guaranteed in smaller places. So pack at least one adapter. Also, power outages are very rare in Oman; the grid is stable. You might consider bringing a small power bank for your phone if you’ll be out all day hiking (so you don’t run out of phone battery which you may use for photos or maps).

In summary, you won’t feel cut off in Oman. Mobile and internet service is readily available in most places you’ll visit. Getting a local SIM/eSIM is recommended for convenience. And of course, if you truly want to disconnect, Oman’s wilderness is a great place for a digital detox – but that’s your choice, because connectivity is there if you need it!

Oman is a very clean and modern country in terms of health standards, so there aren’t many unusual health risks. You can drink the water in major cities (it’s desalinated and treated), though most visitors prefer bottled water. There are a few things to keep in mind to ensure you stay healthy and safe:

Heat and hydration: Oman’s climate can be extreme, particularly in summer. The dry heat means you might not notice how much water you’re losing. Always carry a water bottle and sip frequently, even if you don’t feel very thirsty. We provide unlimited bottled water in our vehicles to encourage this. Wear a hat, sunglasses, and high-SPF sunscreen when out in the sun. If you’re not used to hot weather, plan for a slower pace the first couple of days and avoid midday exertion. Heat exhaustion can sneak up on you; symptoms include dizziness, headache, or excessive fatigue. Tell your guide immediately if you feel any of these – we’ll find shade and cool you down. In the hotter months, our itineraries schedule outdoor touring in mornings and late afternoons with a break after lunch.

Food and water: The tap water in Muscat and large towns is generally safe (and used for cooking in hotels), but it’s desalinated seawater which some stomachs find hard to digest in large quantities. So use bottled water for drinking. Ice in drinks at reputable hotels is fine (made from filtered water). Omani cuisine features a lot of grilled meats, rice, salads – it’s not particularly spicy unless you add chilli sauce, so unlikely to upset your stomach. Seafood is common and usually very fresh. We choose dining venues carefully on our tours to avoid any issues.

Medical facilities: Oman’s healthcare system is excellent. In Muscat, there are multiple modern hospitals and clinics (including some international ones). Even smaller towns have clinics or hospitals with decent care. For any serious emergency, Muscat would be the place to go, but basic treatment can be obtained in Nizwa, Salalah, Sur, etc. We have an emergency response plan if a guest falls ill: our guides and drivers can quickly get you to a clinic or hospital, and we have contacts to assist. The likelihood you’ll need this is very low, but it’s there. We recommend bringing a basic first aid kit (plasters, antiseptic wipes, antihistamine for bites, personal medications, etc.) for convenience. Our guides carry first aid kits in the vehicles too. If you require a specific medication, bring enough for your trip – don’t rely on finding it locally, though major pharmacies are well-stocked. Pharmacies in Oman often can advise and dispense common over-the-counter medicines (many medications that are prescription-only in some countries can be bought over the counter in Oman for better or worse).

Travel insurance: It is highly recommended (essential, really) to have travel insurance that covers medical expenses and emergency evacuation. Medical care in Oman isn’t free for visitors, and while a doctor’s visit or treatment cost isn’t astronomical compared to some countries, if you needed an air ambulance or medical evacuation to your home country, that could be very costly. Also, if you plan to do adventure activities (scuba diving, mountain trekking, etc.), ensure your policy covers those.

Vaccinations: No special vaccines are required to enter Oman. You might encounter a few mosquitoes or sandflies in the mountains or after rains, but they are more of an annoyance than a health hazard. Pack mosquito repellent if bites bother you, especially for visits to Dhofar in monsoon or gardens in the evening.

Medicine customs rules: Oman has strict laws on drugs. Some common medicines like codeine-based painkillers, certain anxiety medications, or ADHD medications (like those containing amphetamines) might be controlled substances in Oman. It doesn’t mean you can’t bring them – but to be safe, carry them in original packaging, bring a copy of your prescription or a doctor’s note, and only bring quantities for personal use. It’s extremely unlikely you’d be checked, but in the rare case, having documentation will smooth any questions. Do not bring any medicinal cannabis or the like, even if prescribed in your home country – that would be illegal in Oman.

General well-being: The most common issues travellers face in Oman are sunburn, dehydration, or an upset stomach from overeating (Omani hospitality is generous!). These are preventable with the precautions above. It’s also easy to get a bit of dust in your eyes or nose when out in the desert or on windy days – consider sunglasses for eye protection and perhaps a light scarf to cover your nose/mouth if you encounter a dust breeze. If you have allergies or asthma, bring your inhalers/antihistamines as dust and pollen (during flowering seasons) could trigger those. Finally, listen to your body and don’t over-schedule yourself – our itineraries are paced with some downtime, but if you feel tired, let us know and we can adjust. Good rest is important, especially if you’re jet-lagged at the start of the trip.

Overall, Oman is a healthy destination and most travellers experience no issues whatsoever beyond maybe a sunburn if they’re not careful. We accompany you every step of the way, so if you need anything – a pharmacy stop, a change of plan for rest, a specific diet – just communicate with us. Your health and comfort are paramount to a successful journey.

Yes, combining Oman with another country in the region is quite popular and we can seamlessly arrange a multi-country itinerary. Oman pairs especially well with destinations like Jordan or the United Arab Emirates (UAE), since flight connections are good and the contrast between each country’s landscapes and history makes for a very enriching trip.

Oman + Jordan: This is one of our signature combinations (given our Jordanian roots as a company). You can explore the cultural and historical treasures of Jordan (Petra, Wadi Rum, Dead Sea, Jerash, etc.), then take a direct flight from Amman to Muscat to begin your Oman adventure (or vice versa). Flight time is about 3 hours. Both countries are visa-friendly: Jordan offers visa on arrival for many nationalities, and Oman’s visa system we’ve discussed above. We ensure your itinerary in each country dovetails perfectly – for instance, you won’t be rushed on departure day from Jordan; we plan flights at sensible times and include airport transfers. One tip: the climates differ (Jordan can be chilly in winter when Oman is pleasant; or if you go in summer, Jordan can be hot but not as extreme or as humid as Oman). So pack with both in mind. We often find 10 days (split roughly 5 and 5) makes a nice Jordan-Oman sampler, but we can adjust longer or shorter.

Oman + UAE (Dubai/Abu Dhabi): Many travellers transiting through Dubai add on Oman, or do a combined tour. It’s easy: Dubai to Muscat is a 1-hour flight, with many flights daily. Alternatively, you can travel by road from Dubai into northern Oman (Musandam or the Al Hajar mountains) and onward to Muscat. If you want to visit the Musandam exclave (known for its fjords and dhow cruises), that pairs well with a Dubai trip since it’s actually closer to Dubai. The rest of Oman (Muscat, Nizwa, Salalah) is better reached by flight. Visa-wise, Oman and the UAE each have their separate entry requirements, but both are straightforward for most nationalities (UAE is visa-free or visa-on-arrival for many, Oman we covered). We can arrange all transport and even have one of our guides accompany you across the border if doing an overland transfer.

Other combos: Oman can be combined with Qatar (e.g. stop in Doha then fly to Muscat – Qatar Airways and Oman Air operate between Doha and Muscat). It can also combine with Saudi Arabia for an extensive Arabian tour.

Logistically, doing a multi-country trip is not much harder for you, because we take care of the moving parts. It can actually be more cost-effective too, since you’ve already paid for a long-haul flight to the region, might as well see two countries on one ticket. We also ensure things like your airport pick-ups and drop-offs are coordinated.

Safety, Transport & Activities

Yes. Oman is widely regarded as one of the safest and most stable countries in the Middle East. Crime rates are extremely low, and the Omani people are known for their hospitality and honesty. Visitors often comment on how secure and welcome they feel. You can comfortably walk around cities like Muscat at night, and violent crime towards tourists is virtually unheard of.

Politically, Oman is stable and has a reputation for calm diplomacy in the region. There are no active conflicts or significant terrorism threats internally. Petty theft is almost non existent, but, as anywhere, it’s wise to take normal precautions with your belongings and not flash valuables.

On the road, traffic safety is generally good: major highways are modern and well-maintained. Do note that Oman has strict traffic laws and speed cameras everywhere – fines for speeding or running red lights are heavy, and you must pay them before leaving the country. (If you’re with our driver-guides, you won’t need to worry about this; they are very experienced and abide by the rules.) If self-driving, always wear seatbelts and exercise caution, especially at night when camels or goats might wander onto rural roads.

Oman’s natural environments come with some safety considerations. Always heed local advice and weather warnings: for example, avoid entering dry riverbeds (wadis) if rain is forecast, due to flash flood risk. Similarly, exercise care in the mountains and deserts (see our specific tips on those below). That said, tourist activities in Oman are well-regulated and outfitters prioritise safety – e.g. adventure tour operators provide helmets, lifejackets, etc., and must meet licensing standards. We also ensure all our partner hotels and camps meet high safety and hygiene standards.

Overall, Oman is a very safe destination for travellers of all types, including solo visitors and families. Plus, when you travel with us, your well-being is our top priority. Our guides are first-aid trained, vehicles are equipped with seat belts and GPS, and we have 24/7 on-ground support. You can explore Oman with peace of mind knowing you’re in good hands.

While Oman’s roads are generally excellent and driving is on the right-hand side, we strongly encourage using a driver-guide rather than self-driving for your tour. Oman is a country where local knowledge truly enhances the experience – and ensures safety. We do not offer self-drive holidays, primarily because we want our clients to enjoy a worry-free journey and reach all the incredible sites that may be tricky to access on your own.

If you self-drive, there are some important challenges to consider:

4×4 requirements: Many of Oman’s highlights can only be reached with a four-wheel-drive vehicle. For example, by law you need a 4×4 to drive up Jebel Akhdar or Jebel Shams – police checkpoints will turn back ordinary cars at the mountain approaches due to steep, winding roads. Similarly, exploring desert dunes (Wahiba Sands) or certain wadis involves off-road driving that a standard saloon car cannot handle.

Navigation and route-finding: Outside main highways, signage can be sparse. GPS may show a “shortest route” that is actually a rough gravel track or seasonally flooded road. It’s easy to take a wrong turn in remote areas. Our driver-guides know the terrain intimately – including which wadi tracks are normally passable, where to find a scenic detour, and how to avoid areas after heavy rain.

Safety and maintenance: In desert or mountain areas, if your car breaks down or gets stuck, assistance could be far away. Temperatures can be extreme, and mobile signal patchy. Our vehicles are rigorously maintained, and our drivers are skilled in off-road techniques (from deflating tyres for sand driving to crossing streams safely). They also carry emergency equipment. This peace of mind is hard to put a price on – you wouldn’t have it driving alone in a rental.

Traffic rules and fines: Oman has ubiquitous speed cameras and strict enforcement. It’s easy for a visitor to inadvertently incur fines or run afoul of traffic rules (for example, making an illegal turn or parking in the wrong spot). Getting fined or dealing with an accident in a foreign country can ruin a holiday. With a professional driver, you’re free from these worries – they know and follow the local rules, so you won’t be unexpectedly paying fines at the airport.

Local insight: Perhaps most importantly, a driver-guide is also your cultural guide. You’ll learn about Omani culture, history, and everyday life through conversations on the road. They can suggest impromptu stops – a scenic overlook at sunset, a hidden cafe in a village, the best spot to buy frankincense – which you’d likely miss on your own. And you won’t have to focus on a map or road signs, so you can fully appreciate the journey.

In short, a private driver-guide unlocks the best of Oman. You won’t stress about routes, road conditions or logistics; instead you can relax and soak up the scenery. Our driver-guides are courteous, English-speaking professionals vetted and licensed by the Ministry of Tourism. They also act as facilitators – smoothing hotel check-ins, arranging entry tickets, and flexibly adjusting the plan if you desire. Nearly all our guests who have self-driven in other countries tell us afterwards that having a guide in Oman made their trip far richer and more enjoyable.

(And if you absolutely love driving, let us know – we can include a fun quad bike ride in the desert for you.)

Oman’s wadis (river canyons) and deserts are spectacular, but they do require some basic safety precautions to enjoy them responsibly. Here are key tips:

Wadis (valleys with pools and streams):

Flash floods: Never enter a wadi if there is heavy rain in the forecast, or if it’s raining in the mountains upstream. Dry wadis can turn into torrents with little warning during a rainstorm. Always heed local weather alerts – Oman has a good warning system and locals/guides will advise if it’s unsafe. If you’re with our guide, they will always check conditions first.

Footing and footwear: Wadi hikes involve walking on rocks and through water, so surfaces can be slippery. Wear proper footwear – ideally sturdy trekking sandals or water shoes with good grip. Avoid flimsy flip-flops. A walking stick can help with balance on uneven ground. Take your time and watch your step, especially over boulders.

Swimming safety: Many wadis (like Wadi Bani Khalid or Wadi Shab) have inviting clear pools. They are generally safe for a refreshing dip, but don’t dive into unknown water as there may be submerged rocks. If you are not a strong swimmer, use a flotation aid or lifejacket for deeper sections – we can provide lifejackets in advance if needed. Always supervise children closely around wadi pools, as depths can drop off suddenly.

Hydration and sun: Carry water (canyon areas can be humid and you might not feel you’re sweating). Wear a hat and sunscreen even if part of the hike is shaded by cliffs. Some wadis involve an hour or more of walking each way, so staying hydrated is crucial. A small backpack with water, snacks, and basic first aid is a good idea.

Respect local norms: Some wadis are near villages where locals picnic. It’s polite to dress modestly even while swimming – for example, wear a t-shirt and longer shorts or leggings in the water, rather than skimpy swimwear. Avoid loud music or behaviour that might disturb others. And absolutely leave no litter – what you carry in, carry out.

Deserts (e.g. Wahiba Sands):

Travel with an expert: The number one rule – do not venture deep into the dunes alone. Always go with an experienced driver or guide for desert excursions. It’s very easy to get disoriented in vast dune landscapes because one sand dune looks like another. Our desert guides know how to navigate by GPS and landmarks, and they carry recovery gear (tow ropes, air pumps, etc.).

4×4 driving: If you’re keen to try driving on sand, only do so under guidance. Sand driving requires lowering tyre pressures, momentum control, and knowing which dunes are safe to ascend or descend. Getting stuck is common for the inexperienced – without another vehicle and proper tools, you could be stranded. It’s much more enjoyable to ride along with a skilled driver who can give you the adrenaline rush of dune-bashing safely.

Heat and sun exposure: Desert temperatures swing from very hot by day to quite cool at night. In the daytime, wear a wide-brimmed hat, sunscreen, and light clothing that covers your skin (long sleeves and trousers can actually keep you cooler by reducing sunburn and dehydration). Always have plenty of water with you. We ensure an ice box of drinks is in the car for all desert trips. Plan strenuous activities like climbing dunes for the cooler early morning or late afternoon hours. By night, have a light jacket handy – the temperature can drop sharply after sunset, especially in winter.

Camping safety: If you stay overnight at a desert camp (highly recommended!), basic safety is covered – tents or huts will be secure, and staff typically have first aid and communications. Just remember to zip up your tent to keep critters out, and use a flashlight at night to watch your step (desert ground can be uneven). Lastly, the stars in the desert are incredible – do lie back and enjoy the Milky Way, but bring a torch to find your way back to your tent!

By following these precautions – and preferably exploring with our qualified guides – you can enjoy Oman’s wadis and sands safely. Adventure here is very rewarding as long as you use common sense. We make sure all our outdoor activities are run with top-notch safety standards, so you can focus on the fun.

Oman’s coastal waters are generally safe and offer wonderful marine experiences, especially when you go with reputable operators (which we will ensure). Here’s what you need to know for popular sea activities:

Dhow cruises and boat trips: Whether it’s a traditional dhow cruise in Musandam or a speedboat trip to spot dolphins from Muscat, boating is a common activity. All licensed boats will carry lifejackets for every passenger – and you should wear them when instructed (especially if you’re not a confident swimmer). Our tour packages include trusted boat operators who have clean safety records. Sea conditions in Oman are usually calm during the main season (October to April). If you go out during the hotter months, mornings are typically calm but afternoons can get windy – the captain may schedule accordingly. It’s normal for guests to move around a bit on a dhow for photos, etc., but always hold onto railings, and obviously don’t lean overboard. We have never had an incident, but we always brief our guests to be cautious because prevention is key. If you’re on a shared excursion boat, listen to the crew’s safety briefing at the start.

Snorkelling: Oman has excellent snorkelling spots, like the Daymaniyat Islands near Muscat, Fahal Island, or various coves around Musandam. The tours we arrange will provide quality snorkelling gear (mask, snorkel, fins). They also usually provide flotation vests or pool noodles if you want one. The marine life is beautiful and generally harmless – you might see turtles, rays, and lots of fish. There are no dangerous sharks in the snorkelling areas (reef sharks are timid and rarely encountered by snorkellers). Key safety tips: don’t touch corals or marine creatures (some can sting or are fragile), be mindful of currents (your guide will point out if there’s any current to watch for), and stay with the group. The boat always keeps an eye on snorkellers and has a life buoy handy. If you ever feel tired, wave for the boat or use the float. Also, protect your back from sunburn by wearing a t-shirt or rash guard in the water, since you’ll be face-down for a while.

Scuba diving: If you’re a certified diver, you’ll find Oman’s dive centres well-run. They adhere to PADI safety standards. We can book you into dive day trips where equipment is provided and dive masters lead the way. The usual safety briefings will be given. Oman’s diving is relatively easy – moderate depths (most reef dives are 10-20m), and warm waters. Just follow your training and the dive leader’s instructions. For beginners, some places offer “Discover Scuba” experiences in shallow water, which are also done very cautiously one-on-one.

Swimming and beaches: Public beaches in Oman (outside of hotels) typically do not have lifeguards. So use common sense: if you see red flags, don’t swim. Even without flags, be cautious of the sea state – after storms or in monsoon (June–Aug in the south) the surf can be rough with strong undertows. Many beaches in northern Oman have calmer waters, but always assess. Our guides can advise if a particular spot is known for currents. For instance, around the Dimaniyat Islands and Muscat coastal area, the waters are usually calm outside of the windy summer months. In Salalah, during the Khareef (monsoon), the sea is too rough for swimming – we strictly advise against ocean swimming there in that season (there are even police warnings on the beaches due to drownings each year). Hotels on the beach generally have lifeguards and flags – follow their guidance.

Turtle watching: Oman is famous for its sea turtles, especially at Ras Al Jinz and Ras Al Hadd reserve. Visiting the turtles is only allowed with official guides, typically at night. Safety-wise, it’s quite safe – you walk on the beach in a group with a guide. The guide will use a dim, red flashlight to show the turtles without scaring them. You should wear closed shoes or sandals (the beach sand can be cool but there might be uneven ground). No flash photography or bright torches are allowed – it’s not just a rule, it’s important for the turtles’ wellbeing. Keep a few metres distance from any turtle, move calmly, and follow the ranger’s instructions. The biggest “hazard” here is tripping in the dark sand – but if you have a small torch with a red filter, that can help you see your footing (just don’t shine it on the animals). Also, sometimes the night excursions mean getting back to your lodge quite late – be prepared for an exciting late night for that experience.

Dolphins and whales: The dolphin watching tours out of Muscat are generally on speedboats. They’re thrilling but safe – the operators know how to approach without disturbing the animals. Just hold on when the boat is bouncing over waves! Oman also has some whale sightings (like humpback whales off the coast seasonally), but if you happen to be on a whale watching trip, the same common-sense applies. The crew might enforce everyone sitting down when near whales to avoid any sudden shift or someone losing balance as whales can sometimes pop up unexpectedly.

In conclusion, Oman’s sea activities are well-regulated and safe. Our role is to book you with the best operators and ensure you’re briefed properly. We’ve done these activities ourselves and with our families – we wouldn’t send you if we weren’t confident in their safety. So, whether you’re kayaking through mangroves, snorkelling over a coral reef, or just taking a dip in the Gulf of Oman, you can feel at ease and enjoy the experience. Just remember to follow the guidelines given and respect the ocean and its creatures.

Yes, but it is regulated. Recreational and professional pilots must register both the pilot and the drone and obtain a digital Airpass licence through Serb (flyserb.com), Oman’s official UTM platform. You must check and fly only in approved green zones shown in the Serb app; flights elsewhere require a prior request and approval.

What you need to do:

  • Create an account with Serb and complete pilot and drone registration.
  • Obtain your Airpass in the app or portal.
  • Use the real-time airspace map to plan flights in green zones. If you need to fly outside green zones, submit a designated area request via Serb.
  • Carry your digital licence while flying and be ready to show it if asked by authorities.

Key rules and good practice:

  • Do not fly near airports, heliports, government or military facilities, or over crowds.
  • Respect privacy. Avoid flying over private homes, beaches or people without consent.
  • Keep line of sight, fly in suitable weather, and land immediately if conditions worsen.
  • Expect enforcement. Unapproved flights risk fines and confiscation of equipment.

How we help:

Tell us if you plan to fly. We will advise drone-friendly stops, check green-zone coverage along your route, and assist with the Serb registration steps so you are compliant before you travel.

Note: Requirements, plans and fees are set by Serb and can change. Always verify the latest rules in the Serb app before you fly.

Culture & Special Travel Needs

Oman is a Muslim country with a conservative culture, but also very welcoming and accustomed to tourists. Respectful clothing and behaviour will help you fit in and show respect. Here are the main points on etiquette:

Dress code: Both men and women should dress modestly in public places. For women, this means covering your shoulders and avoiding very short skirts or shorts. It’s best to wear longer, loose-fitting trousers or skirts (at least knee-length) and tops that are not low-cut or transparent. In mosques or religious sites, women are required to cover their hair and arms – carrying a light scarf and wearing a blouse with sleeves or a shawl will prepare you for these visits (for example, the Sultan Qaboos Mosque in Muscat has abayas and scarves available for female visitors if needed). Men should also avoid tank tops or very short shorts in public. Knee-length shorts or jeans and t-shirts are fine for men in most casual settings, but going shirtless or wearing vests only is not appropriate outside of beaches. At beach resorts and pools, normal swimwear is acceptable (one-piece or bikini for ladies, swim trunks for men). However, on public beaches or in local village areas, it’s better for everyone to dress more modestly (e.g. men might wear a t-shirt while swimming, and women might opt for a one-piece with shorts, or swim leggings, etc.).

Greetings and conduct: Omanis are polite and gentle in their demeanour. A common greeting in Arabic is “As-salam alaykum” (peace be upon you), to which the reply is “Wa alaykum as-salam”. It’s not expected for tourists to know Arabic greetings, but using a simple “hello” or “salam” with a smile is appreciated. Handshakes are the usual greeting between men; use your right hand (the left hand is considered unclean for interactions). Many Omani men greet by touching noses or kissing on the cheeks with close friends, but of course they won’t do this with visitors – a handshake suffices. When greeting an Omani woman, let her initiate the handshake; if she doesn’t offer her hand, simply nod and smile in greeting. It’s courteous to ask about general well-being (e.g. “How are you?”) before jumping into business questions. In general, avoid using the left hand to give or receive items and avoid overly effusive body contact when meeting people.

Ramadan: If you travel during the holy month of Ramadan (dates change each year), be aware that Muslims fast from sunrise to sunset. Non-Muslim visitors are still welcome during Ramadan, but should not eat, drink (even water) or smoke in public during daylight hours, out of respect. Hotels will provide meals in a private setting for non-fasting guests (like screened restaurants or room service). You should also dress even more conservatively during this month. After sunset, the fast is broken with Iftar and you’ll find a festive mood in the evenings – sometimes guests are invited to join Ramadan meals. Note that restaurants outside hotels may be closed daytime, and alcohol service is usually suspended entirely during Ramadan (most bars will close for the month). Also, business hours can shift (many shops and offices close during the afternoon and reopen in evening). Our guides will adjust the schedule accordingly (often touring in the morning, then a break, then an evening outing after the fast). Experiencing Oman during Ramadan can actually be a rich cultural experience, as you witness local traditions and a wonderful spirit of community at sunset.

Alcohol and substances: Oman has a tolerant but regulated approach to alcohol. Alcohol is available in licensed hotels and a few restaurant bars (mostly in Muscat and Salalah). As a tourist, you can also bring in up to 2 litres of alcoholic beverages in your luggage duty-free. However, drinking in public or outside designated areas is illegal. You should enjoy any alcohol within your hotel bar or room. Never drink and drive – the legal blood alcohol limit is effectively zero, and penalties for driving under the influence are severe (including jail and heavy fines). Public drunkenness is also an offence, so keep any revelry discreet. As for drugs: all narcotics and recreational drugs (even cannabis) are strictly forbidden in Oman, with harsh penalties including long prison terms. Do not attempt to bring any in. Even certain prescription medications (like strong painkillers or sedatives) could be controlled – carry them with documentation (see Health section). Bottom line: enjoy Oman’s hospitality and perhaps a sundowner at your resort, but always within the bounds of law.

General courtesy: Public displays of affection should be minimal. It’s fine for married couples or family to hold hands, but kissing or hugging in public is not appropriate. Avoid swearing or raising your voice aggressively; Omanis are not confrontational and loud public arguments or rude gestures can actually lead to legal trouble if someone files a complaint (there are laws against insulting behaviour). It’s illegal to insult the Sultan or Omani government as well (as a guest there’s no reason you would, just a note). Photography – always ask permission before photographing people, especially women. Many Omani women prefer not to be photographed by strangers. Men are often okay with it if asked politely. Do not photograph military sites, border posts, police officers, or government buildings. It’s also courteous not to photograph someone’s home or car licence plate. When in doubt, ask your guide; they’ll let you know what’s sensitive.

Omanis are proud of their heritage and traditions, and they are happy to share if you show interest. You might be invited for a coffee or dates by a shopkeeper – this is a sign of hospitality. Accepting it and chatting for a bit (or at least thanking them warmly if you’re in a hurry) is a nice way to engage. Remember to remove your shoes when entering someone’s home, or a carpeted majlis sitting area, if invited.

(One more note: Oman is tolerant but traditional. LGBTQ+ travellers are of course welcome as our clients, but should be aware that homosexual acts are illegal in Oman. In practice, foreign visitors are not targeted as long as discretion is maintained. We advise LGBTQ+ guests to avoid public displays of affection and book rooms with twin beds if concerned – our team is sensitive to these issues and will ensure a respectful, safe experience.)

Absolutely – Oman is very family-friendly, and it can be a fantastic adventure and learning experience for children. Omanis themselves love kids and you’ll often find that having children along opens doors to warm interactions. Here are some family-related considerations:

Child safety and car seats: By law, children under 4 years old must be in a proper child car seat in vehicles. We provide appropriate car seats or booster seats in our vehicles on request (just let us know the ages and approximate weight of your children in advance). Even if not legally required for older kids, we strongly advise all children use a booster/seat until seat belts fit properly. Safety is non-negotiable for us – our drivers are careful and our vehicles are well-maintained with functioning seat belts for every seat. If you need a break during drives (for nappy change, snack, or a little run-around), just say the word; we plan routes with convenient stops.

Pace and itinerary adjustments: We tailor the pacing of the tour when kids are involved. Oman has long drives between some sights – we mitigate this by scheduling plenty of breaks. For instance, on the way to the desert we might stop at a sinkhole where the kids (and adults) can stretch and maybe dip their feet, or we’ll break the journey in a small town for ice cream. We avoid very early starts unless necessary and can finish the day a bit earlier so the kids have downtime at the hotel pool in the late afternoon. If your children are young and need naps, we can incorporate that by having a longer lunch break or some flexible time after lunch. Essentially, we ensure the trip is not an endurance test for them (or you!).

Activities for kids: Oman offers many activities that children find exciting:

  • Dune bashing and camel rides in the desert – usually a big hit.
  • Wadi swimming and waterfall splashing – kids love natural “water parks” like Wadi Bani Khalid where they can paddle in shallow pools (with supervision and lifejackets as needed).
  • Turtle watching at Ras al Jinz – seeing baby turtles or a mother turtle is unforgettable, though note that the viewing happens at night ~9pm, so it might mean keeping the kids up past bedtime.
  • Dolphin-spotting boat trip in Muscat – a fun outing where they can often see dozens of dolphins. We provide lifejackets in small sizes too.
  • Castles and forts – exploring Nizwa Fort or Jabreen Castle can feel like a real-life Indiana Jones or princess adventure. The staircases, cannons, and towers capture their imagination.

If your family has specific hobbies (e.g. birdwatching, stargazing, geology), we can include elements of those in a kid-friendly way (like a night astronomy session in the desert with a telescope).

Our guides also tend to be great with kids – they often have families of their own and know how to engage young travellers, whether by telling stories and legends (like tales of Sinbad the Sailor, whose legend ties to Oman), teaching a few Arabic words, or simply joking around. Don’t be surprised if your children form a real bond with the guide or driver by the end of the trip.

Accommodation and meals: We choose family-friendly accommodations whenever possible. Many hotels in Oman can provide triple rooms, connecting rooms, or extra beds/sofa beds for kids. Young children (often up to 6 or 11 years old) can share parents’ room often at no extra charge – we’ll clarify each hotel’s policy. Resorts often have kids’ pools and sometimes playgrounds. Food is not an issue – even picky eaters will find familiar items like rice, grilled chicken, bread, etc. on most menus. We can also request child portions or simple dishes (like plain pasta) to be made. If you need babysitting services for an evening, some hotels can arrange that too (with advance notice and at additional cost).

Medical and comfort: As mentioned in the health section, bring any specific medicines for your kids (children’s paracetamol, motion sickness bands or meds if they’re prone to car sickness on winding roads, etc.). It’s also wise to have high-factor sunblock for them, swim shirts (rash guards) for pool/wadi to prevent sunburn, and perhaps floaties or arm bands if they aren’t strong swimmers (though we supply life vests if needed). We always have plenty of snacks and water in the car. If your child has a special need or condition (dietary, medical, or otherwise), please let us know so we can accommodate appropriately.

Pushchairs and carriers: Bringing a pushchair can be useful in cities (Muscat’s malls or corniche). However, for forts and wadis, a baby carrier (backpack or sling) is more practical. If you have toddlers, we structure things so that there’s not too much walking in one go. Our vehicle is never far away if a quick rest is needed.

All in all, Oman is a safe, clean, and friendly place for families. We often hear from parents that their kids list the Oman trip as one of their all-time favourites – full of “cool” adventures and without the overcrowding or over-commercialised feeling of some other destinations. With our careful planning and your insight into your children’s interests, we’ll ensure both you and the kids have a wonderful time.

Oman’s tourism infrastructure is still developing in terms of accessibility. Major cities have some modern facilities, but many historic or natural sites are not fully accessible (lots of stairs, uneven ground, etc.). That said, we have arranged tours for guests with mobility challenges and even wheelchair users – the key is careful planning and managing expectations. Here’s a rundown:

Streets and public areas: In Muscat, some areas like the Corniche in Muttrah have pavements with ramps, but older parts (souks, forts) are often uneven and not wheelchair-friendly. Outside of Muscat, accessibility is limited; sidewalks might be non-existent or have high kerbs. However, Omanis are very helpful by nature – you will often find people eager to assist if you need a hand stepping up or down somewhere.

Vehicles: We use 4×4 SUVs for touring due to terrain. These are higher off the ground than a normal sedan. If a traveller has difficulty climbing into an SUV, our drivers will provide a sturdy step stool and help them in. We’ve managed this for clients with moderate mobility issues by taking it slow and assisting. Unfortunately, there are no wheelchair-lift vans commonly available in Oman like you might find elsewhere – so the ability to transfer from a wheelchair to a car seat (with assistance) is important. If that’s not possible, it becomes more challenging to do a tour, though not impossible for, say, Muscat city using a private accessible taxi which we could try to source. Within Muscat, we could arrange a saloon car for easier entry if the itinerary is just city sights.

Hotels: Most 4- and 5-star hotels in Oman have some accessible rooms (with roll-in showers, grab bars, etc.) or at least are one-level layouts. We will ensure to book ground-floor rooms or lifts/elevator access where available. Let us know your needs and we’ll communicate with each hotel. The big chain hotels (Shangri-La, Anantara, etc.) definitely have facilities for disabled guests. Desert camps and mountain resorts are more tricky – some have gravel paths or steps. We can pick those with the best accessibility (e.g. Desert Nights Camp has fairly flat grounds and can arrange dining on the ground level). We’re honest about what to expect at each place.

Sightseeing: We will customise the itinerary to focus on places that are accessible or can be enjoyed from the outside. For example:

  • The Sultan Qaboos Mosque in Muscat has ramps and is wheelchair accessible in the main prayer hall areas (they even have wheelchairs on site for visitors to borrow).
  • Nizwa Fort – the courtyard and ground level exhibit rooms are accessible, but the climb to the tower isn’t (narrow steep stairs). You might skip the tower and instead enjoy the souk which is next door (though even the souk has some steps here and there).
  • The National Museum in Muscat is fully accessible with ramps and elevators.
  • Mountain viewpoints: Many spectacular viewpoints (like at Jebel Shams) are reachable by vehicle – you can enjoy the views without hiking. Our drivers can position the car for great photo ops or short lookouts.
  • Dolphin cruise or Dhow: Getting on a boat can be a challenge if you have mobility issues, but it depends – the Marina in Muscat has floating docks which are fairly level, and with a couple of staff helping, it’s doable if one can manage a step or two. We’ve helped wheelchair users onto boats by essentially carrying them on in their chair with a few strong crew members (with permission and if the guest is comfortable). It requires coordination, but it’s an example of what we can try to arrange if it’s a priority experience.

Attitude and assistance: One thing on your side is Omani hospitality – people will often spontaneously help. But we don’t leave it to chance: we brief all our guides and drivers clearly about a guest’s mobility needs so they can scout the easiest paths, have a stool ready, park closer, etc. If needed, we can supply a lightweight foldable wheelchair for use during the tour (for when there’s a lot of walking in, say, a museum – someone can push you to reduce fatigue).

Realistic expectations: We will give you a candid assessment of each day’s plan in advance. Some sites might simply be not feasible to enter; in those cases, we might arrange alternative experiences (for instance, if a fort is not accessible, perhaps we arrange a private meet-and-greet with a local craftsman which involves sitting and chatting rather than walking). Oman is about experiencing culture and scenery – both of which we can deliver without you needing to trek long distances, as long as you’re open to adjusted plans.

In conclusion, Oman can be partially accessible and we will do everything we can to accommodate you. It won’t be 100% barrier-free – there will be bumps (sometimes literally) – but with patience and support it can definitely be rewarding. We’ve had clients with knee and hip issues, and those in wheelchairs, leave Oman with their expectations exceeded because the people and our team made the effort to include them in as much as possible. Please don’t hesitate to discuss your specific needs with us – we’ll give honest advice and strive to make your Oman journey comfortable and enjoyable.

Booking & Tour Services

Our speciality is tailor-made private tours, so the process is designed to be personal, flexible, and easy for you. Here’s how it typically works:

Initial consultation: You reach out to us with an enquiry – either by filling our website’s form, sending an email. One of our friendly Oman travel specialists will respond (usually within 24 hours on weekdays). Feel free to share as much detail as you want – e.g., “I love hiking and want at least one challenging trek” or “We prefer shorter drives each day due to a young child” – these details help us craft the right trip. If you’re not sure what you want, that’s fine too; we’ll ask guiding questions. Based on that discussion, we will create a draft itinerary proposal for you. This usually includes a day-by-day breakdown, descriptions of what you’d do or see each day, and our recommended hotels. We also provide a price quote for the whole package, detailing what’s included. We email this to you. We aim to send the first proposal fairly quickly – within a day or two for a straightforward trip outline. If it’s a very complex multi-country trip, it might take a little longer to fine-tune. The proposal and quote are free and come with no obligation.

Feedback and revisions: Now it’s over to you to review the proposal. This is a collaborative process – we expect you to have some tweaks or questions. Maybe you want an extra night somewhere, or you prefer a different hotel, or you have read about an activity (e.g. a cooking class in Muscat) and wonder if it can be added. Let us know your thoughts. We will happily adjust the itinerary and re-quote as needed, until it’s perfect for you. It doesn’t cost anything to adjust the plan multiple times – this is part of our service.

Confirmation: Once you’re completely satisfied with the itinerary and quoted price, you’ll let us know you’re ready to book. We’ll ask for some passport details (for bookings and permits) and then proceed to make all the necessary reservations (hotels, domestic flights if any, guides, etc.). At this stage, we send you a Booking Agreement/Invoice that outlines all the services and the payment schedule (as discussed in the next FAQ). You’ll need to pay the deposit to confirm. Upon receiving the deposit, we reconfirm all arrangements and officially lock in your trip. We then provide a confirmation receipt and note that your tour is set.

Pre-trip support: Between booking and your travel date, we’re here for any questions. Need advice on flights? Want to add a person or adjust a room type? No problem.

During the trip: On arrival in Oman, we’ll meet you (usually right after immigration at the airport – look for a sign with your name). From there, you’re in our care until departure. Typically, your private driver-guide will be your main companion and point of contact. However, you will also have the phone number of a dedicated operations manager in Oman who you (or your guide) can reach 24/7 in case of any urgent needs. We usually check in with you via WhatsApp or a quick call after a couple of days, just to make sure all is going well (and if you have any feedback or little requests, we address them). We love surprising our guests with small touches – maybe a cake if it’s your birthday, or a little gift to commemorate your trip. It’s all part of the personalised service.

Post-trip: After you head home, we’d appreciate a quick note that you arrived safely and any feedback you want to share. Many clients do leave reviews or send emails about the trip highlights, which makes our day. If there were any hitches (rare, but could be something like a hotel room not as expected), we definitely want to know so we can follow up. We stand by our service and if there was any shortcoming, we try to make up for it. But by and large, at this stage, you’ll be reminiscing about an amazing journey!

Why choose us for this process? Planning a trip can be daunting with so much info online. When you work with us, you’re tapping into decades of expertise. We’ve already vetted the hotels, the routes, the guides, and experienced everything firsthand. We aim to give you candid advice (for example, if we think an activity is over-hyped, we’ll tell you; if a cheaper hotel is almost as good as a luxury one, we’ll tell you that too so you can save money). We also pride ourselves on quick communication – you won’t be left waiting days for an answer. Finally, as part of the Jordan Select Tours family, we carry over a legacy of excellence – thousands of happy travellers and a reputation for honesty and quality.

We aim to keep our booking process transparent and customer-friendly. Here’s an overview:

Tour booking process: Once we’ve finalised the itinerary and cost with you, we will send you a booking confirmation summarising the services, and ask for a deposit to secure the booking. Typically, we require a 25% deposit of the total tour cost after confirming your trip. This deposit allows us to make firm reservations with hotels, guides, etc. (In some cases, if you’re booking very close to the travel date or if certain hotels require more upfront, we might ask for a slightly higher deposit, but 25% is standard.)

Payment methods: We offer several convenient ways to pay. Most of our guests prefer to pay by credit or debit card. We have a secure online payment portal (SSL encrypted) where you can enter your card details safely – it accepts Visa and MasterCard. Alternatively, you can pay by bank transfer (wire) to our account – we’ll provide IBAN/SWIFT details if you choose this. If you’re already in the region, you could pay cash in person, but for an international booking, online payment is easiest. After the deposit is received, we issue official receipts for your records.

Balance payment: The remaining balance (75%) is usually due closer to your trip. Often, our policy is to collect the balance upon your arrival in Oman – directly to our airport representative in cash or by card. This is a gesture of trust we extend – you don’t have to pay everything before you travel. If you prefer to pay the balance before arrival (some people just want to have it all settled), that’s fine too – we can take another card payment or transfer when the date approaches (typically 2-4 weeks before travel). For certain peak season bookings or group bookings, we might request the balance earlier, but we will make that clear at time of booking. Essentially, we’re flexible: the goal is you feel comfortable with the payment timeline.

Cancellations: We understand that sometimes plans change. We try to be as fair as possible with cancellations:

  • Far in advance: If you cancel, say, over 3 weeks (21+ days) before your tour start date, we generally offer a full refund of your deposit. We don’t want to penalise you for early cancellation beyond minimal admin fees, if any.
  • Close to departure: If you cancel between 20 and 8 days before the trip, we will have to charge a cancellation fee. Typically this might be in the range of 25% to 50% of the tour cost depending on how close within that window and also depending on any non-refundable bookings we’ve made (for example, certain resorts might be charging us one night or so). We will communicate the exact fee in that scenario.
  • Last minute (7 days or less): If you cancel a week or less before arrival, unfortunately 50% (or more, up to 100%) of the tour cost can be non-refundable. This is because by that time, we have paid for and committed to hotels, transport, guides etc., and it’s unlikely we can recover those costs. However, even in this case, we strive to minimise the fee and return whatever we can recover. For instance, if your hotels agree not to charge or we find alternative guests, we will refund those amounts to you. We’re not in the business of making money off cancellations – we just need to cover costs already incurred.

We will provide you with our detailed Terms & Conditions document when booking, which outlines the cancellation schedule. It’s pretty standard in the industry, but we like to be upfront. We also strongly advise having travel insurance that covers trip cancellation or interruption, so that if an unforeseen event (illness, etc.) forces you to cancel late, you can claim it back.

Changes and postponements: If you need to change your dates or alter the itinerary, we are flexible in helping you rebook. For example, if something comes up and you want to postpone the trip to later in the year, we usually just roll your deposit forward to the new dates (subject to any rate differences or seasonal hotel price changes). We don’t charge a “change fee” ourselves – any cost difference is purely what hotels or airlines require. We try to accommodate one date change without penalty, as long as you give us reasonable notice.

Refunds: In the event of a refund, we process it as swiftly as possible. If you paid by card, we can refund to the same card (note that it might take a week or so to appear on your statement due to bank processing times). If you paid by wire, we’ll refund to your bank account. We will keep you informed during the process.

Why book with us: We know sending money overseas for a trip involves trust. Jordan Select (our parent company) has been operating since 1994 and has a sterling reputation (read our reviews online!). OmanSelect inherits that ethos. We are a registered company and a licensed tour operator, so your funds are used strictly for your tour arrangements. We also have a client protection mechanism: we maintain good relationships with our suppliers and financial stability, meaning we don’t foresee scenarios where we couldn’t deliver or refund if required. In the unlikely event of an issue on our side, you would of course be refunded fully.

In summary, booking with us is straightforward: a deposit to secure, balance later, clear terms on changes/cancellation, and open lines of communication throughout. We want you to feel at ease not just on your trip but also in the lead-up administrative parts. If anything is unclear, ask us and we’ll clarify in writing. We’re here to provide a worry-free experience from the moment you make an enquiry until you return home.

Yes, beyond individual private travellers (FITs), we also cater to groups, corporate clients, and travel industry partners. Here’s how:

Travel trade (B2B partnerships): We are happy to work with overseas travel agents and tour operators who need a reliable ground handler in Oman. In fact, our Jordan office has long-standing relationships worldwide, and OmanSelect brings that same professionalism here. If you’re a travel agent/tour company, you can trust us to deliver exceptional service to your clients under your brand or ours. We can offer commissionable rates or net rates. We understand the importance of timely quotes, detailed itineraries, and flawless execution. Your clients will be in expert hands. We’re also open to being the local DMC for specialised tour series or arranging staff incentives, etc. Just contact us to discuss B2B arrangements – we can provide a company profile, references, and work out an agreement that suits both sides.

Private groups & special interest tours: If you have a small group, we can arrange a bespoke group tour. We provide comfortable 4×4s or full-size coaches depending on group size, and can still make the experience feel personal. We can also accommodate special interests. We’ve done women-only tours, culinary-focused trips, you name it. For groups, we might include unique extras like a catered dinner in the desert dunes – whatever fits the group’s profile. Our team will handle all logistics, including rooming lists, check-in smoothness, and so on. Even for groups, we maintain our high standard of flexibility – we know group travel sometimes means varying speeds and interests, so our guides are very patient and adaptable.

Corporate and incentive travel: Oman is an emerging destination for corporate incentives and small conferences thanks to its beauty and good infrastructure. We can assist with incentive trips. Such trips often involve special experiences, we have the network to arrange memorable touches. If you’re a company looking to plan a retreat or an executive meeting in Oman, we can coordinate the travel portion and ground services. We handle airport VIP meet-and-greets, transfers, and can work alongside any conference organisers for day tours or spouse programmes.

Our capacity and quality: No matter the group or context, we keep our service quality high. We have a pool of excellent guides (multi-lingual if needed).

Experience and trust: We leverage our decades of experience in Jordan for these group services. For instance, we’ve handled foreign diplomats, large student groups, VIP luxury tours (with private jets), etc. That know-how translates to OmanSelect operations. While Oman is a newer destination, our team includes Omani experts alongside our Jordanian management – together, they ensure that on the ground, things run like clockwork. And if something unexpected happens (always a possibility with travel), our team is quick on their feet to resolve it without stressing the guests or the tour leader.

In essence, whether you are an individual traveller or representing a group or company, we can tailor our offering to your needs. No group is too small or too special for us – we treat each project with dedication. If you’re interested in group or B2B services, please contact us directly and we’ll assign a senior member of our team to work with you on planning a superb Oman experience for your clients or colleagues.